Policies · Privacy

Privacy Policy.

How we handle the information you share with us.

Last updated September 11, 2024

Overview

Advanced House Plans respects your privacy. This policy describes what we collect when you use advancedhouseplans.com, how we use it, and the choices you have. We collect personal information only when we need it to deliver a service you've asked for — we don't sell your data and we don't share it with third parties except as described here.

By using this site, you consent to the terms of this Privacy Policy.

Information we collect

When you place an order, create an account, or contact us, we collect the information you provide — typically your name, email address, phone number, shipping address, and payment details. Payment information is processed by our payment partners (Stripe) and we do not retain your full card number.

We also collect technical information automatically as you use the site: IP address, browser type, device type, and pages visited. This data helps us troubleshoot issues and improve the product.

How we use information

We use the information we collect to:

  • Process orders, deliver plans, and provide customer support.
  • Respond to inquiries you send through the contact form or by email.
  • Improve our website, products, and services.
  • Send occasional updates about new plans or offers — only if you've opted in. You can unsubscribe at any time.
  • Comply with our legal obligations.

Cookies & tracking

We use cookies to keep you signed in, remember your cart, and measure site usage. Most browsers let you block or delete cookies; if you do, some parts of the site may not function correctly. We may use third-party analytics tools (such as Google Analytics) that set their own cookies — these tools receive aggregated, anonymized usage data.

Sharing with third parties

We do not sell your personal information. We share it only with service providers who help us operate the business — payment processors, shipping carriers, email providers — and only to the extent they need to perform their function. These providers are contractually required to protect your information and use it only for the purposes we specify.

We may also disclose information when required by law, to respond to valid legal process, or to protect the rights, property, or safety of Advanced House Plans or others.

Security

We use industry-standard safeguards to protect the information we collect — including encrypted connections (HTTPS) for all interactions with the site and restricted internal access to customer data. No system is perfectly secure, but we take reasonable steps to guard against unauthorized access.

Data retention

We keep personal information only as long as needed to provide the services you've asked for and to meet our legal, accounting, or reporting obligations. Order records are retained for seven years to comply with tax and licensing requirements.

Your rights

You have the right to request a copy of the personal information we hold about you, to correct inaccuracies, or to request deletion — subject to our legal retention requirements. To exercise any of these rights, email us at [email protected].

If you're a resident of California, the EU, or the UK, you may have additional rights under local privacy laws. We honor valid requests from these jurisdictions.

Children's privacy

This site is not directed at children under 13, and we do not knowingly collect personal information from them. If we learn we've received such information, we'll delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "last updated" date below. Material changes will be highlighted on the site. Continued use of advancedhouseplans.com after changes take effect constitutes acceptance of the revised policy.

Contact us

Questions about this Privacy Policy? Reach us at:

Email: [email protected]
Phone: (402) 445-0489
Mail: Advanced House Plans, 3840 N 174th Ave, Omaha, Nebraska 68116